Purchasing

To place your first order with us, simply browse or search our catalogue for the product(s) you wish to purchase and click the “Add to Cart” button on the product page(s). When you have finished making your selection, click on the button “Proceed with my order online” in the shopping cart which will take you to the five easy steps of the check out.

1) Sign In
2) Delivery Details
3) Billing Details
4) Payment Method
5) Review of Order

Registering

As a first time shopper to our web site, you may choose to register your details with us (name, email address, mailing address, and contact phone number). The main benefit of registering is that the next time you shop with us, you won’t have to spend time re-entering your details. To register, choose to set a password with us in the sign in stage of the check out. If your details change, simply overwrite them on a subsequent purchase and your latest details will be registered with us.

Security

Ordering Workin’ Gear products online is designed to be as simple as possible while allowing maximum security and privacy for all your details.

Your credit card details will not be stored on our server and will be transmitted to us only in encrypted form.

The encryption technologies we use are SSL and PGP.

Password

If you forget your password we will send a reminder to your email address at your request.

Searching

Click in the Search Box at the top of the page to use our Advanced Search Page or Search by Brand from our large list of suppliers.

Cookies

The Workin’ Gear website uses “cookies”. A Cookie is a small piece of code that allows us to “remember” your order and add the items to the shopping bag.

You need to accept cookies so that the Workin’ Gear website can keep your shopping items in your Shopping Cart.

If you are uncomfortable accepting cookies you can have your browser tell you every time a web site attempts to send you a cookie. You can either accept or reject any cookie coming your way.

You can send an email with any questions regarding cookies to us.

Online Orders

Registered Post – Australia Post

– On the Online Orders form enter your Shipping and Credit Card details
– Select ‘Place Order’
– Your order will be sent for processing.
– Workin’ Gear website will send you an order confirmation via email once your order has been processed.
– All orders are sent using REGISTERED POST
– All Prices quoted are in Australian Dollars (AUD) and where indicated are inclusive of goods and services tax (GST). Any fees and charges (e.g. Shipping & Delivery Fees) also include GST where applicable.


SHIPPING & DELIVERY


Upon receiving the order, the team at Workin’ Gear will verify all necessary information including name, address, style no of products ordered and any inclusive artwork specifications. Depending on availability, items are then shipped from our supplier’s warehouse post verification and approval within 5 business days.


Easy Shopping


Shopping for work wear is easy with Workin’ Gear
You can shop with Workin’ Gear for your work needs 24/7, 7 days a week by going online at www.workin-gear.com.au

Payment Methods


We accept the following credit cards:- Visa, MasterCard and BankCard
Your purchases will appear on your credit card statements as Workin’ Gear Pty Ltd


Payment Information


Please note, due to the nature of our secure payment system, your credit card is authorized at the point of sale. Your card will then be billed within 5 days of authorization.


Shipping and Handling


The following shipping costs will be charged:

Within Australia [REGISTERED POST]
Standard Shipping: $15 [0 – 3kg]
Additional Weight: $1.35 per kg
** Shipping Cost in Australian Dollars


Easy Returns at Workin' Gear


We take great pride in providing you with high quality and value. If in the unlikely event we have incorrectly supplied you with the wrong goods you can request either a refund or replacement.

Rules of Returns


We have 3 rules of returns, item(s) must be returned:

  • Within 30 days of purchase;
  • Unworn and unused with the original tags still attached; and
  • In the original packaging which must be in the original condition.


What if the item is faulty?


We aim to provide all customers with products of the highest standard and quality. If you have received an item with a defect, please contact us so we can guide you through the returns process and help resolve the problem as swiftly as possible. Call us on 61 2 4731 4707 to notify us. Please note that we might need a photo or two showing the defect/fault, which will speed up the returns process for you.


We can only accept boots or shoes back if they are sent in their original packaging.


We are unable to accept boots or shoes returned with scratched or dirty soles. We advise that when you try on your new shoes for the first time you do wear socks and test them out on carpet, just in case!

We reserve the right to refuse a return if the policy has not been adhered to.


When will I receive my refund?


Returns take 2-7 business days to reach our warehouse. Once received, your request will be processed within 1-3 business days. For refunds, please note that your financial institution may need 5-7 days to clear the funds back into your account.

Don’t forget – we send you emails along the way so keep an eye out on your inbox (including your junk/ spam folder).


How will I be refunded?


You will be refunded the same way you paid.

Credit card via Stripe:

Your refund will be credited into the same account your payment came from.


GOODS RETURN POLICY & PROCEDURE


In the event that you would like Goods to be returned please send them to 494 High St Penrith NSW 2750.

Order returns must be within 14 days.The return freight cost will be the buyer’s own responsibility, except where goods despatched are Workin’ Gear’s error.

If a product’s packaging is opened and not re-packed to its original status, the items cannot be returned for credit.